 |
HDSNE 235 West Rd #10,
Portsmouth NH 03801 |
|
|
|
Modem support is becoming more and more essential as technology improves. All of us at HDSNE have computers with modems in our homes so that when we are on call we can call into your site and resolve your problem as quickly and inexpensively as possible. (if your problem can be resolved over the modem, your cost for support will be for a phone call instead of paying for travel time & on-site labor. This can save you a lot of money!) If you do not have a modem, you really need to get one. If your modem is not functioning, you need to get it fixed or replaced. The ideal setup for modem support is a dedicated phone line for the modem instead of sharing the fax and/or credit card line. If we are trying to call into your computer & someone is sending you a fax, we can not connect until that fax is completed. (This could waste valuable time, since the problem is usually urgent.) If your modem shares a line with your credit cards, you will not be able to get approval on your credit cards as long as we are on line with your computer (some support calls can take as long as 30 minutes - that’s a long time to not be able to verify your credit cards). Many of our clients have gone to a dedicated modem line and it has made remote access a whole lot easier, not only for support but for their own off-site access as well. If you are not sure if your modem is working, call our office and we will schedule a time to test it. FAQ &Troubleshooting Tips Top of Page We here at HDSNE strive to offer you the best support possible, 24 hours a day, 7 days a week. We are here to help you after hours with your emergencies, but what constitutes an emergency needs to be defined so that we can ensure that when you are faced with a true emergency after hours, we can get back to you immediately instead of 30 to 45 minutes later because we are dealing with a non-emergency call. Please keep in mind that when you do page us with an emergency, we drop everything to return your call and we will need you to do the same. Be prepared to spend anywhere from 5 to 30 minutes working on the problem (in the back office or at the workstation where the problem is occurring.)
Before you call after hours, please ask yourself, "Can I work around this problem?" FAQ's &Tips to Try Before Calling: Top of Page Q) On my DOS system, I went to print my Time & Attendance Report & the computer is giving me an error message or the screen is just hanging there & nothing is printing.
Q) On my DOS system, why are my credit cards are all coming back declined?
Q) On my DOS system, my printer jammed / ran out of paper while processing & reporting
my End of Day reports. How do I get the reports back? A) When you see this message on your screen, you have approximately a week to 10 days to free up memory before this becomes a problem. Do not be alarmed; this can wait until the next business day. Q) How do i get the #$@% credit card swipe to work?! Scheduling Service:
Top of Page If you are planning on making any major changes to your system, such as
upgrading software or equipment, please call us 30 days in advance. This advance
notice will ensure that we will have everything necessary to make the transition
as smooth as possible. It will also allow us to dedicate ourselves 100% to your
needs at that time. Our goal has always been and always will be to ensure that
you get the best service and support possible. |
|
