HDSNE 235 West Rd #10,
Portsmouth NH 03801
603-431-3227 Request
Info
HDSNE NEWSLETTER
Page 2.
Re-Starting your credit card modem
Whether you have the DOS or the Windows version of Digital Dining, you may encounter the following problem come up at some point: Every credit card you swipe comes back declined or nothing happens at all. The good news is that 99% of the time you can fix the problem yourself in less time than it takes you to call our emergency number. The first thing you want to do is to look at the bottom left corner of the credit card slip since most of the time there will be a message telling you what the problem is (i.e. "No Dial Tone", "Modem Error", etc.) If the slip says "No Dial Tone", check to make sure that there is a solid connection on the phone line from the Datacap modem to the phone jack. If the clips are in tight, unplug the Datacap from the phone jack and plug in a regular phone or fax & pick up the handset to make sure you have a dial tone. If you do not have a dial tone, do not call HDSNE as there is
nothing we can do. Call your phone company to find out what the problem is. For all other messages, or if there is no message at all, do the following:
In DOS:
In Windows:
Go to the office and turn off your PC (the
tower).
Find your Datacap modem (it should be a small black
or white box sitting on top of your PC).
Unplug the black power cord from the back of the
Datacap modem. Count to 5 then plug the cord back
in.
Turn your PC back on.
When your system is back up, hold down the CTRL key
on the bottom left corner of the keyboard and tap the number 3 on the
number pad to the right of your keyboard. (tapping the number 3 on the
top of the keyboard will do nothing)
You should have changed screens (if you did not,
repeat previous step). Look at the bottom left corner of your
screen, it should scroll through several commands then finish with "Waiting
for card details from POS" If you do not get this
message, repeat the above steps. If you still do not get this
message, please call us for support. 603-431-3227
Go to the office and minimize all programs by clicking on the "-" in the upper right corner. Look at the programs minimized on the bottom of your screen and click on the button that reads "DDCDSRV" (this is your credit card server). Look at the column of buttons on the right. The
Command button should be in black. Click on the Command button. Now the
Start button should be in black. Click on the Start button. Watch the dialog box at the top of your credit card window. It will scroll through a series of commands, then stop on "Waiting for Request." Click on the "-" in the upper right corner of your credit card window to minimize it. If your credit card server does not say "Waiting for Request" or if the Command button was not in black, find your Datacap modem (it should be a small black box sitting on top of your PC). Unplug the black power cord from the back of the Datacap modem. Count to 5, then plug the cord back into the back of the Datacap modem. Repeat the above steps. If you still do not get the message "Waiting for Request," call our office.
603-431-3227
For Both:
If your problem is just one particular swipe that is not working, shut down that workstation and unplug the credit card swipe from the terminal. Open an alcohol prep or Handi-Wipe and swipe the wipe through the credit card slot. Let the swipe dry for 5 minutes, then reconnect the swipe and turn the workstation back on. Your swipe should be back to normal.
